Complaints and Content Removal Policy
Complaints and Content Removal Policy
Cloudtech HQ, operator of the Pin-Up WOW website, is committed to maintaining a lawful, safe and respectful environment for its models, customers and visitors.
All models appearing on Pin-Up WOW are adults aged 18 or over and have given their consent for the creation and distribution of photosets and videos in which they are depicted.
Cloudtech HQ does not permit illegal content, human trafficking, exploitation, coercion, abuse or material that violates its content standards.
Reporting Content
Anyone may submit a complaint concerning content published on Pin-Up WOW, including content they believe to be illegal, non-consensual, exploitative or otherwise in breach of our standards.
Complaints and content removal requests should be sent to: alyssa@pinupwow.net with subject line: Complaints and Requests
Please include:
- Your name and contact email address.
- The URL or sufficient details to identify the content concerned.
- The reason for your complaint or removal request.
- Whether you are personally depicted in the content.
- If you are depicted, whether you have ever consented to the contents creation and distribution.
- Any relevant supporting information.
Review and Resolution
Cloudtech HQ will acknowledge, investigate and resolve complaints within five business days of receipt.
Where content is found to be illegal or to violate our standards or those of our payment processors, we will remove it and take any other appropriate action.
Any request for removal of content by a performer who did not provide valid legal consent for its creation and distribution will be acted upon promptly.
We will communicate the outcome of our review to the complainant.
Appeals
Anyone dissatisfied with the outcome of a complaint or removal request may appeal by emailing alyssa@pinupwow.net, email subject: Appeal stating the reasons for their appeal.
Appeals will be reviewed promptly, taking account of any additional information provided.
Where a disagreement concerning a removal request cannot be resolved internally, the matter may be referred by both parties to an independent, neutral body for review, at Cloudtech HQ's expense.
We will comply with applicable legal requirements and any binding determination arising from that process.
Confidentiality
We will treat complaints and personal information confidentially, subject to applicable legal obligations and the need to investigate and resolve the matter.